Council’s apology after pothole reporting error
Chris Belton, from Yarburgh, told the Leader: “The pothole on the double bend in Covenham has been causing damage for months.
“I recently had a brand new tyre destroyed and a friend’s visitor’s car suffered structural damage.
Advertisement
Hide AdAdvertisement
Hide Ad“The road is now partly covered in water and has been for many weeks. The pothole is invisible to motorists. It’s a busy road and on a bend.
“As you can see, the brush is almost submerged,and its bristles are four inches long.”
“Nevertheless, I described the location in detail and sent these pictures to Lincolnshire County Council’s pothole reporting site.
“Their reply was: ‘Unfortunately we have been unable to take action with this fault as there was insufficient information.
Advertisement
Hide AdAdvertisement
Hide Ad“Please report again with more information about the fault and location”.
Chris added: “What am I supposed to do? It’s a cop-out!”
Following enquiries by the Leader, the council apologised to Chris and insisted they will repair the pothole soon.
County councillor Richard Davies, executive member for highways, said: “I’m sorry that [Chris] received a message from the ‘Fix My Street’ service that we needed more information for his report.
“I can confirm that we have received [Chris’] report, and we’re going to repair this pothole as soon as we can.
Advertisement
Hide AdAdvertisement
Hide Ad“Submitting photos with reports can help us repair defects even quicker, so I’d like to thank [Chris] for taking the time to take and send pictures of this pothole.
“We’re looking into why [Chris] received a request for further information in this instance, rather than a progress update.”
Chris is making a claim against the council for the cost of the damaged tyre.
Comment Guidelines
National World encourages reader discussion on our stories. User feedback, insights and back-and-forth exchanges add a rich layer of context to reporting. Please review our Community Guidelines before commenting.